Shipping & Return

Shipping

We offer free shipping for all orders within the Contiguous US EXCEPT TO PO BOXES.

P.O box addresses are required to choose USPS Priority Mail at checkout. To avoid this shipping charge, please enter a valid street address.

If you place an order with a PO Box, you will be contacted to either pay for shipping and it may cause severe delays in processing your order.

All carriers are feeling the heat of this pandemic and note that we are currently unable to promise delivery times shown at checkout. Because of this issue, any shipping costs paid for at checkout that are delayed because of a internal carrier issue WILL NOT BE REFUNDED. We do our best to push items out the door and since this is a special, requested service, we will not be held accountable for delays that are made when shipping through these services. This goes for Priority Mail, Overnight, 2-Day and 3-Day services, and any other option available at checkout. We thank you for understanding.

All orders (except pre-orders) will be processed within 1-3 business days. The delivery time for your orders will be 3-10 days, depending on the location and carriers’ situation.

You will receive a shipment confirmation with tracking information via email when your order has shipped.

We provide free shipping to Contiguous US.

Countries outside the United States cannot place orders directly from the website for the time being, please email us, we will calculate the shipping cost based on the product and address.

Tracking

After the order is shipped, please wait 24 to 48 hours for the carrier to completely update the tracking number in their system. Please note that your order is actually out the door and the status of the tracking number may not update as soon as it leaves our warehouse. After this, you can track the order on the postal website of the given carrier.

Promotional & Discount Codes

Only one couple code can be used per order. Due to prerequisites for certain promotional codes, we do not allow partial refunds for forgotten promotional codes at checkout. Coupons received after your purchase are exclusively for future orders and cannot be applied to previous purchases.

Wrong Address

The buyer is responsible for ensuring that the shipping address entered is correct. We will do our best to speed up processing and shipping time, so always contact our Customer Service Team to correct wrong shipping addresses entered at checkout. If you think the delivery address provided is wrong, please contact us immediately.

If the product is returned because of the wrong address you provided, the shipping cost will be deducted from the refund.

Package lost or stolen

We are not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered to your address, but you have not received it, please check with your neighbors, around the fences near your house or behind bushes that surround your porch. If you still cannot locate your package, report to the respective shipping company. If you have any questions about this, please contact our customer support team.

Return

To request a return authorization, please email us at <[email protected]>. All returns require a return authorization.

Unless the return is due to Alvantor's error (i.e. The item is damaged or defective upon arrival), the original shipping cost will not be refunded and you will be responsible for all return shipping costs. Any claim for damaged or defective products must be made within within 72 hours of the delivery of your order. If the claim is made after 72 hours, we will honor our 1 year limited warranty and provide you with the best repair option for your product and issue. Returns are not allowed 30 days after the order is delivered, unless it is a quality issue.

For orders which we provide a return label, we will no longer support returns if not returned within 30 days of providing the label.

If the product is returned because of the wrong address you provided, the shipping cost will be deducted from the refund.

In the following cases, a 20% restocking fee will apply to your return:

Order/ item rejected on delivery
Unauthorized return
Cancel the order after fulfillment
Requesting a return after shipping without product quality issues

About Return fee：

Return in transit: 8% + $17 fee (Exclude refused delivery)
New, unopened return: 10% + return shipping (Include refused delivery)
Used, opened return: 20% + return shipping

WARRANTY DOES NOT COVER DAMAGES DUE TO NORMAL WEAR AND TEAR OR MISUSE OF PRODUCT.

Alvantor is customer-oriented and we care about your opinion of our products. We provide a 1 year limited warranty and satisfaction guarantee. If you are dissatisfied with the Alvantor tent or encounter any problems, please contact us by email at [email protected]. We will provide you with quick service from our headquarters located in Los Angeles, California. Your complete satisfaction is our top priority!

*Contact us:

Alvantor Industry Co., Ltd
Add: 1931 Santa Anita Ave. South EL Monte, CA 91733
Customer Service: (626)624-5900
LA Headquarters: (626) 542-3420
Email: [email protected]
https://www.alvantorshop.com/